Saturday, November 29, 2008

When is a gift card not a gift card

Argos sent me an email inviting me to make a purchase in return for a gift CARD, the email showed a image of a blue gift card.

We spent quite a bit of time ordering some new bedroom furniture as their site, as it did not work on Safari we had to rekey all the data in again on Firefox!

Only to discover right at the end of the ordering process we were told we had a internet voucher for £10, which you can only use against another purchase for which we would then have to pay £5.95 delivery making the voucher only worth £4.95.
After Linda lost the will to live on the phone I took over and after over an hour on the phone sending them the evidence of the email Argos flatly refused to give me the £10 gift card.  

On principal we cancelled the order and have reported them to the ASA.

At least I wasted far more than £10 of their time and hopefully the ASA will write to them.

Moral of experience Gift Card is now spelt V O U C H E R and worth 50% less than advertised idbi .  One of the last company's I dealt with who offered poor service was MFI!

P.S.  Argos invited to send the offer to a friend,  so if you would like this fabulous offer or to see the email just leave a comment.


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